Frequently
Asked Questions
Why
should I get my printer or fax machine cleaned?
Like
any other machine, printers and faxes have mechanical parts
and electrical components that need servicing. Paper dust,
toner, and even small objects can collect in the machine and
affect its performance. As these particles accumulate, print
quality is reduced and other difficulties, such as paper jams
and gear problems appear. Routine cleaning can prevent these
problems.
How
is a Preventative Maintenance Program different from a Service
Contract?
Service
contracts are usually based on an annual fee for a "call
me when it breaks" service plan. The downtime that results
is simply not acceptable in today's fast-paced business environment.
By establishing
the optimum frequency for visits, our Preventative
Maintenance Program eliminates 95% of the downtime. This
can result in a significant savings in terms of both money
and headaches.
With
our Preventative Maintenance Program there are no up front
or annual fees. You pay only for the service you need, when
you need it.
What
is done during a preventative maintenance visit?
Our certified
technicians thoroughly clean all moving parts in your printer,
fax or desktop copier. Timely cleanings prevent unnecessary
wear and tear on your equipment and increase its useful life.
Parts are inspected for wear and damage and you are advised
of any condition that might result in future machine failure.
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